Personal Data Protection

Slick Company ("Slick", "we") is committed to protecting the personal data of our clients, their customers, and visitors to our websites.

What we collect

• Contact details you provide (name, phone number, email address) when you contact us or register for our platforms.
• Business information needed to set up your store or service (business name, licenses where applicable).
• Order and transaction data processed through stores built on our e-commerce platform.
• Technical data such as device type and usage analytics that help us improve our services.

How we use it

• To provide, operate, and support the services you subscribe to.
• To process payments securely through licensed payment providers (e.g., Tap Payments). We do not store card numbers on our servers.
• To communicate with you about your account, orders, and service updates (including via WhatsApp).

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected]. We retain data only as long as necessary to provide our services and meet legal obligations in Kuwait.

We never sell your personal data to third parties.

Terms & Conditions

Our services

Slick provides two categories of service:

• Subscription platforms — ready-made products you subscribe to, such as the e-commerce platform ("Start Selling in 3 Minutes") and the social media management platform (سليك سوشيال).
• Custom-built solutions — websites, applications, and reporting systems designed and built specifically for your business.

Subscription platforms

• Subscriptions are billed in advance (monthly or annually) and renew automatically until cancelled.
• You are responsible for the content you publish and the products you sell through your store, including compliance with Kuwaiti law.
• We may suspend accounts used for unlawful activity or content.

Custom-built solutions

General

• All intellectual property in our platforms remains the property of Slick; you retain ownership of your own content and data.
• Our liability is limited to the amounts paid for the service in the preceding 3 months.
• These terms are governed by the laws of the State of Kuwait.

Refund & Return Policy

Subscription platforms ("Start Selling in 3 Minutes" and add-ons)

• The guarantee applies to your first subscription period only; renewals are refundable on a pro-rata basis solely where required by law.
• One-time setup fees are refundable within the same 14-day window if store setup has not been completed.
• To request a refund, contact us via WhatsApp at +965 66477000 or email [email protected].

Custom-built projects

Purchases from stores built on our platform

Each merchant store on our platform sets its own return and refund policy for the goods it sells. Please review the store's policy or contact the merchant directly; Slick provides the technology and is not a party to the sale.