سياسات سليك

Personal Data Protection

Slick Company ("Slick", "we") is committed to protecting the personal data of our clients, their customers, and visitors to our websites.

What we collect

• Contact details you provide (name, phone number, email address) when you contact us or register for our platforms.
• Business information needed to set up your store or service (business name, licenses where applicable).
• Order and transaction data processed through stores built on our e-commerce platform.
• Technical data such as device type and usage analytics that help us improve our services.

How we use it

• To provide, operate, and support the services you subscribe to.
• To process payments securely through licensed payment providers (e.g., Tap Payments). We do not store card numbers on our servers.
• To communicate with you about your account, orders, and service updates (including via WhatsApp).

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected]. We retain data only as long as necessary to provide our services and meet legal obligations in the jurisdictions where we operate.

We never sell your personal data to third parties.

Slick Apps Privacy Policy

This section covers the three Slick Commerce mobile apps published by Slick Company: Slick Mall (for shoppers), Slick My Store (for store owners and their staff) and Slick Admin (for Slick’s own operators). The Personal Data Protection section above also applies.

Data we collect

• Account: name, email address, phone number and a password, or the name and email Apple or Google share with us when you choose Sign in with Apple or Google.
• Addresses: the delivery addresses you save in Slick Mall.
• Orders: what you buy, from which store, the amounts, delivery details and order status.
• Payments: card payments are handled by Tap Payments. Card numbers go straight to Tap; we only keep a reference, the card brand and last four digits for saved cards, and the payment status.
• Push notifications: a device token from Firebase Cloud Messaging (Android) or Apple Push Notification service (iOS), with your app language, so we can send order updates you have allowed.
• Store content (Slick My Store): photos and product details that store owners upload from their camera or photo library, plus the store’s business information. Photos are only accessed when you choose to upload one.
• Operator accounts (Slick Admin): operator name, email and an activity record of administrative actions.

The apps do not track you across other companies’ apps or websites, do not show third-party ads, and do not collect your precise location.

Who we share it with

• The store you order from: receives your name, contact details, delivery address and order so it can fulfil it.
• Tap Payments: processes card payments.
• WhatsApp (Meta), through Slick Social: delivers one-time sign-in codes and order messages to your phone number.
• Google (Firebase Cloud Messaging) and Apple (APNs): deliver push notifications.
• Authorities, only where the law requires it.

We never sell your personal data.

Deleting your data

Slick Mall shoppers can delete their account in the app from Profile → Delete account, or by email. What is deleted and what stores keep is explained on Delete your Slick Mall account. Store owners and operators can email us to close a store or account.

Retention

We keep account data while your account is open. Order and payment records are kept for as long as accounting and tax law requires, including after an account is deleted.

Contact

Questions or requests about your data: [email protected], Slick Company, Kuwait City, Kuwait.

Terms & Conditions

Our services

Slick provides two categories of service:

• Subscription platforms — ready-made products you subscribe to, such as the e-commerce platform ("Start Selling in 3 Minutes") and the social media management platform (Slick Social).
• Custom-built solutions — websites, applications, and reporting systems designed and built specifically for your business.

Subscription platforms

• Subscriptions are billed in advance (monthly or annually) and renew automatically until cancelled.
• You are responsible for the content you publish and the products you sell through your store, including compliance with the laws that apply in your market.
• We may suspend accounts used for unlawful activity or content.

Custom-built solutions

General

• All intellectual property in our platforms remains the property of Slick; you retain ownership of your own content and data.
• Our liability is limited to the amounts paid for the service in the preceding 3 months.
• These terms are governed by the laws of the State of Kuwait.

Refund & Return Policy

Subscription platforms ("Start Selling in 3 Minutes" and add-ons)

• The guarantee applies to your first subscription period only; renewals are refundable on a pro-rata basis solely where required by law.
• One-time setup fees are refundable within the same 14-day window if store setup has not been completed.
• To request a refund, contact us via WhatsApp at +965 66477000 or email [email protected].

Custom-built projects

Purchases from stores built on our platform

Each merchant store on our platform sets its own return and refund policy for the goods it sells. Please review the store's policy or contact the merchant directly; Slick provides the technology and is not a party to the sale.